Refund policy

I gladly accept returns within 7 days of delivery.

• Contact me and I will send you the return instructions. Items sent back to us without first requesting a return will not be refunded.

• Customer is responsible for return shipping costs unless the item has a manufacturer's defect, was damaged in transit, or you received the wrong item.
  

• All items must be in the same condition that you received it- unused and in its original packaging. *Birkenstock footbeds must be in original plastic packaging, as item can not be resold without the authentication sticker.

• If return gets lost in transit.  Customer is responsible to follow-up on missing package.  Items will not be refunded until items are received.

Exceptions / non-returnable items
Unless received damaged or defective due to the nature of these items I can not accept returns for:

• custom items (special orders or personalized items)
• personal goods (masks)
• hazardous materials (glues, solvents, etc.)
• All sale items are final sale, no returns will be accepted.

Exchanges
To ensure you get what you want please return the item you have, and make a separate purchase for the new item.

Refunds
I will notify you once I receive and inspect your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note, it can take 3-5 business days for your bank or credit card company to process and post the refund.